Frequently Asked Questions

  • Are your products approved by the FDA?

    These products are not evaluated by the FDA. Our products are not intended to diagnose, prevent, treat, or cure any disease(s). The information provided by this company is not a substitute for a face-to-face consultation with your physician or health care professional and should not be construed as medical advice for you. Please consult your physician or health care professional before beginning any supplementation, weight loss or exercise program. If there is a change in your medical condition, please stop using products immediately and consult your physician or health care professional.

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  • Do you ship to the US, UK, or Canada?

    No, we do not accept orders from the US, UK, or Canada at this time.

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  • Can I pay with cash?

    Unfortunately, we do not accept cash payments at this time.

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  • Can you ship to P.O. Boxes?

    Yes, we can ship to P.O. Boxes.

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  • Will taking your product create a problem with my other medication?

    If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using BioTrim Labs products.

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  • What other products do you offer?

    Please view our entire suite of health supplements at

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  • What if my order has not arrived yet?

    All orders are processed the next business/working day. But since we ship internationally, please allow 14-21 business/working days to receive your product. We are experiencing higher order volume which may further delay your delivery another 5-7 business/working days. If it has not been at least 3 weeks since your order was placed, please do not contact customer support as there will be nothing we can do for you at that time. However, if 3 weeks have passed and you still have not received your order, please email us at:

    [email protected]

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  • Tracking/Shipping number issues?

    The shipping number received in your confirmation email is not a parcel tracking site. This site will update you on the status of your oder as it leaves our fulfillment warehouse. Once your shipment departs our fulfillment center, there will not be any additional tracking updates available until it reaches your shipping address. 

    If you feel that your shipment is taking too long, please reach out to us: [email protected]

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  • Is my customer information safe?

    Please view our Privacy Policy regarding customer information.

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